Please use the Contact Us option on the Celebrity Rewards website (www.celebrityrewards,com), selecting the correct category to allow us to respond to your query effectively. Please allow 48 hours for our team to reply to you.
As of 4th October 2018, when you register for Celebrity Central at www.celebritycentral.co.uk/login/register and visit the ‘Celebrity Rewards’ section on the website, we will create a Celebrity Rewards account for you. Please note, only RCL Cruiseline Ltd approved Travel Partners who have undergone the necessary exchange of Business Partner Agreement contracts with Celebrity Cruises can participate in this scheme.
We use a variety of details from your Celebrity Central profile to match you to your existing Celebrity Rewards account. One of the most effective ways to do this is with your email address, so if you’ve not used the same one when you registered your Celebrity Central account, be sure to add it to your profile as a secondary email address so we can find you. Don’t worry if we don’t make a match, you can get in touch with our Helpdesk team using the Contact Us option on www.celebrityrewards.com stating your First Name, Last Name, Email Address, ABTA and Store Address for both your old Celebrity Rewards account and your new Celebrity Central account and we’ll do our best to match you manually.
If you sell under multiple ABTA, Y or pseudo numbers, you can add each one to your primary account in ‘Your Profile’ on www.celebrityrewards.com, under the ‘Account’ tab. Each booking is assigned to a specific agency reference, ABTA or Y number and can only be claimed if you are registered under this agency.
Once you are registered for Celebrity Central and join the Celebrity Rewards programme, you are eligible to earn points by making Celebrity Cruises bookings. You cannot claim bookings and earn points for bookings made prior to the date of your Celebrity Rewards registration. Bookings are uploaded onto the Celebrity Rewards website at the start of each week for the previous weeks’ bookings, running between the Saturday to Friday period. You can also potentially increase the amount of points you can earn by taking part in our regular bonus points promotions, details of which will be emailed to all registered participants throughout the year.
From the Celebrity Rewards Home page, select the ‘My Bookings’ tab where you will be able to enter your Booking Number(s). The system will search for that booking and allow you to claim your booking(s). Once a booking is claimed, your Celebrity Rewards Account will automatically update with the relevant points shown as ‘Redeemable Points. Bookings will be available to claim for up to 60 days after the booking date. After 60 days, any bookings not claimed will no longer be eligible to earn points.
You will automatically receive the points attributed to the booking into your ‘Redeemable Points’ balance once you claim the booking. Your points balance is available to view on your ‘Account Summary’ page at all times
Celebrity Passport, our new training programme, is based on the collection of stamps. Simply complete the Celebrity Rewards Stamp on Celebrity Central to ensure you can spend your redeemable points. Visit www.celebritycentral.co.uk and go to the Passport section to get started. Once you have completed the Celebrity Rewards Stamp, your stamp status will update and you can start redeeming points for rewards.
If a booking which you have earned Redeemable Points for subsequently cancels, the amount of points you were originally awarded for the booking will be deducted from your account, even if you have already spent the points on rewards, which may take your account into a negative balance. You can view bookings with a ‘Cancelled’ status at any time on your ‘Account Summary’ page.
What happens to my points if my customer’s booking was cancelled due to Celebrity Cruises’ sailing suspension between 14 March and 30 November 2020?
We are protecting points for any bookings on suspended sailings departing on-or-before 30 November 2020, along with Asia, Australia and New Zealand sailings departing between 1 December 2020 and 31 May 2021.
What happens to my points if my customer chooses to cancel their sailing under the Cruise with Confidence policy, applicable to bookings made before 30 November 2020?
We are protecting points for any bookings that are amended under our Cruise with Confidence policy. Please note, when your customer rebooks using their Future Cruise Certificate, the new booking will not be eligible to claim. Points claimed for any cancelled bookings that fall outside of the above policy will be removed from your account, as per our standard terms and conditions.
Redeemable Points are points that are available for you to spend immediately on rewards, providing you have enough Redeemable Points to exchange for the rewards you want from the Celebrity Rewards Catalogue and you have earned your Celebrity Rewards Stamp through Celebrity Passport on Celebrity Central.
Creating a booking via automated tools means the option status must first be created via automated booking tools such as Airwaves. It does not matter if the option is later confirmed (changed to BK status) via the call centre or via automated tools, provided the option (OF status) was created online.
There are lots of exciting things for you to spend your Redeemable Points on. Click on the ‘Rewards’ tab at www.celebrityrewards.com to view the options, including a Reloadable Mastercard where you can swap points for cash amounts. Or browse the Celebrity Rewards Catalogue for a huge range of items such as Celebrity Cruises Holidays, cruise vouchers, gift cards, luxury brand merchandise and more. Once you have enough points to redeem for the item you wish, you can select it to put it in your Shopping Cart and the website will take you through the Checkout process. Your ‘Account Summary’ will then be updated to show your new Redeemable Points balance.
You can view the full details in the handy user guide on the ‘MY MASTERCARD’ page on the Celebrity Rewards website. Once you have received your card and have activated it, you will then be able to transfer Redeemable Points balances to your Mastercard, as well as view your card transactions, all on the Celebrity Rewards website. Point transfers can take up to 21 working days to appear as funds on your card. As of 1st August 2018, all transaction and other card usage fees associated with the Celebrity Rewards Mastercard no longer apply.
Yes, once your points become ‘Redeemable’ they will have a 4-year validity period within which you can spend them, providing you continue to be active in the programme, i.e. you are doing point earning activity such as making and claiming bookings. If you have been inactive within a 6-month period and your Pending or Redeemable Points balances haven’t changed, your Redeemable Points will automatically expire and your Celebrity Rewards account will be closed.
If you move to another travel agency, please ensure you update your profile on Celebrity Central, which will update your Celebrity Rewards profile. If when you next log in and visit Celebrity Rewards you cannot see the bookings you've made at your new travel agency to claim, then let our Helpdesk Team know by using the Contact Us option on www.celebrityrewards.com and emailing us your old agency details and ABTA number and your new agency ABTA number and contact details. We will update your profile on the database with your new details enabling you to view and claim the bookings that you are making at your new travel agency in order to continue earning points.